I'm so glad you're pleased with the outcome of your necklaces, and I apologize that this did not arrive on time for Christmas delivery. I've been in touch offering to send a free name necklace as a compensation for this inconvenience, and we await your reply so we can ensure you will be 100% happy with your order.
I'm sorry to hear you've received the incorrect size product, and we would like to resolve this issue as soon as possible. We've been in touch regarding exchanging this immediately for the correct size, and await your reply so this issue can be resolved immediately.
We sincerely apologize for this quality issue with your necklace, and we've contacted you about possibly exchanging this immediately for a brand new necklace. Quality is of the utmost importance to us, and we hope this issue can be resolved as soon as possible.
I'm sorry to hear you haven't yet received your order, and we have looked into this situation immediately. It appears your item has been sent back to our location due to an error in the address, and I've contacted you asking for an updated address so we can ensure you won't have to wait any longer for your item. I hope we can fix this address and ship this back out to you as soon as possible. Thank you!
It is our top priority to ensure you will be 100% happy with your order, and I'm sorry to hear you were unhappy with the size of the pendants. I have contacted you regarding possibly exchanging this for an item in a size you prefer, or if you have any alternate suggestions so we can resolve this as soon as possible. Thank you!