I'm so glad you're pleased with the outcome of your necklaces, and I apologize that this did not arrive on time for Christmas delivery. I've been in touch offering to send a free name necklace as a compensation for this inconvenience, and we await your reply so we can ensure you will be 100% happy with your order.
I'm sorry to hear you've received the incorrect size product, and we would like to resolve this issue as soon as possible. We've been in touch regarding exchanging this immediately for the correct size, and await your reply so this issue can be resolved immediately.
We sincerely apologize for this quality issue with your necklace, and we've contacted you about possibly exchanging this immediately for a brand new necklace. Quality is of the utmost importance to us, and we hope this issue can be resolved as soon as possible.
I'm sorry to hear you were dissatisfied with how this gift box and bag looked, I'd like to ensure you'll be 100% happy with your purchase, and I have been in touch regarding this, with an offer to refund you the additional amount you paid for this additional gift box. We await your response so we can reimburse you immediately, and I sincerely apologize for any inconvenience this may have caused.