Please note, at every stage of the production of our products we ensure that they are hand crafted to the highest quality. This includes the links that connect the necklace which you bought. Every part of your necklace, including the loops which connect the name pendant to the split chain, is made out of 14k solid gold. Each chain is attached by hand in a way to protect it from breaking easily.
If however you are unhappy with your product I would like to offer you an exchange. I do want to ensure all our customers are left 100% happy and more than satisfied with their products. Please email at: firstname.lastname@example.org