We have been in contact regarding sending you graphics and unfortunately there was a delay with our system and were unable to send you the image of how this looked before this shipped out. We apologize for this inconvenience, and have reached out to you to ensure you will be 100% satisfied with how your item looks, or exchange this free of charge.
I'm so glad you're pleased with the outcome of your necklaces, and I apologize that this did not arrive on time for Christmas delivery. I've been in touch offering to send a free name necklace as a compensation for this inconvenience, and we await your reply so we can ensure you will be 100% happy with your order.
I'm sorry to hear that your wife has lost one of her earrings. I have been in touch regarding sending a replacement for this earring free of charge as soon as possible. We appreciate your feedback regarding the backing of the earrings, and we will definitely consider this suggestion for the future
I'm sorry to hear you've received the incorrect size product, and we would like to resolve this issue as soon as possible. We've been in touch regarding exchanging this immediately for the correct size, and await your reply so this issue can be resolved immediately.