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The chain types available for our sterling silver and 24k gold plated products are the box chain and rollo chain. The chain styles that comes with the necklace and the available chain lengths are indicated in the product’s page specification table. The Box Chain is the chain featured to the left and the Rollo Chain is the chain featured on the right.

You can return new, unopened jewelry sold by oNecklace.com within 90 days of delivery. Please note that there will be a 30% restocking fee on all items.
In the event you receive a damaged piece of jewelry or a piece of jewelry with a mistake, please contact us immediately via the ‘Email” icon shown on the bottom left of this window and we will do everything we can to be sure you are 100% satisfied with your order.

Yes, we sell chains separately if you have an order. Please contact our customer service team at [email protected] to make your purchase.

Yes, all our products contain no nickel.

Unfortunately we're unable to do engravings on the reverse side of the pendant, however we can custom engrave any words or numbers on the front side.

Yes, it's definitely possible to exchange the chain, Please contact our customer service team at [email protected] to get instructions.

We have name necklaces in Arabic! Check out our cute Arabic Name Necklace styles. When ordering please write name / word in Arabic. If you do not know Arabic we will happily translate your name for you from English.

We advise that you follow the tips shown in the links for looking after your jewelery as each different material needs to be cared for in its own way.
Tips for caring for your Sterling Silver 925 jewelry
Tips for caring for your 24k Gold Plated jewelry
Tips for caring for your 14k Solid Silver jewelry

Yes! Please when providing your name simply include the accent where you would like it to appear.

Gold plated jewelry is made by using electricity or chemicals to deposit and bond a very thin layer of gold over another metal. This process creates a layer as thin as 1/1000 to 3/1000 of an inch of gold over a more affordable metal, usually silver or copper. oNecklace base metal is the highest quality 925 Sterling Silver.
To learn more about Gold Plated Jewelry Read more at our helpful tip here.